Practice Final Exam for ch 1-10

Exam Results –  Practice Final Exam for ch 1-10 – IT Essentials: PC Hardware and Software – Version 4.1

1
A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?
-BIOS

2
A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?
-Device Manager

3
A user believes that a data file on a Windows XP computer has been corrupted. Which utility can provide the best information about the data file
-CHKDSK

4
What characterizes a DDoS attack?
-Many hosts participate in a coordinated attack.

5
A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?
-The ribbon cable is installed incorrectly.

6
Refer to the exhibit. Which two port types are shown in the graphic? (Choose two.)
-network
-USB

7
Which network device uses a MAC address table to segment the network?
-switch

8
A customer is angry and calls to complain that the service scheduled on his computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond?
-Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer.

9
The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?
-manufacturer’s website

10
The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?
-DHCP

11
When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?
-BIOS reads the MBR.

12
When starting a computer, a customer can no longer select two of the operating systems that are installed. Which file may be corrupted and causing this error?
-BOOT.INI

13
A technician is planning to convert a file system from FAT32 to NTFS. What step should be taken before doing the conversion?
-Create a complete system backup.

14
A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?
-Signal to the colleague to wait

15
What is the best way to fully ensure that data is unable to be recovered from a hard drive?
-shattering the hard drive platters with a hammer

16
A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?
-Restore the data files that were backed up in preparation for the conversion

17
Which two security tasks should be included in a computer preventive maintenance plan? (Choose two.)
-an update of spyware removal tools
-an update of antivirus scanner software

18
A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)
-Inkjet printers are less expensive than laser printers
-The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.

19
A customer wants to produce video recordings to sell to the public. Which two types of media should be used to accomplish this type of recording? (Choose two.)
-DVD+/-R
-BD-R

20
A customer complains that a scanner has suddenly stopped producing clear images. Which preventive maintenance task has the customer most likely forgotten to do?
-visually inspect the scanner glass

21
A new application fails to install from a CD known to be virus-free and compatible with the operating system. What is a possible solution to this problem?
-Close all other running programs before installing the new application.

22
A user cannot log in to the network with a computer that worked yesterday. Other computers on the same network are working fine. Which troubleshooting process would be most logical to try first?
-Look at the NIC lights

23
A customer is experiencing repeated paper jams on a laser printer. Which quick solution might correct this problem?
-Power cycle the printer

24
At which TCP/IP model layer would a MAC address be found?
-network access

25
A technician powers on a computer and opens a web page. A message that the web page could not be found appears. After checking the URL, the technician verifies that this is the problem that was reported by the computer owner. What would be the next step in the troubleshooting process for the technician?
-Verify the computer IP address information

26
What should always be done prior to replacing components that are not hot-swappable in a laptop?
-Unplug the laptop and remove the battery.

27
Which protocol adds security to remote connections?
-SSH

28
What are two functions of a VPN gateway? (Choose two.)
-provide remote user access to the VPN client software
-manage VPN tunnels

29
A technician is repairing Windows XP and wants to keep all of the application settings in the operating system. The technician is using the Repair XP option and has rebooted the computer. A message appears on the screen stating “Press any key to boot from the CD or DVD.” What should the technician do?
-The technician should press the space bar so that the installation can continue.

30
A user is experiencing slow print rates when printing files that contain large complex graphics. What could be done to improve performance?
-Add memory to the printer.

31
In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for saving and recovering the operating system?
-Automated System Recovery (ASR)

32
Refer to the exhibit. What type of device is highlighted in white?
-touch pad

33
Which two ports on a laptop allow connection or removal of external devices, such as hard drives or printers, without powering off the computer? (Choose two.)
-FireWire
-USB

34
Which program checks for installed hardware during the Windows XP boot process?
-NTDETECT

35
A computer can access devices on the same network but can not access devices on other networks. What is the probable cause of this problem?
-The computer has an invalid default gateway address.

36
Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is running without having to restart?
-USB

37
Which type of power connector is used to connect devices such as optical drives and hard drives?
-Molex

38
What guideline should be followed when establishing a password security policy?
-An expiration period should be established so that passwords frequently change.

39
A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?
-The computer emits a pattern of beeps indicating the failing device.

40
A network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic noise. Which type of network media should be recommended?
-fiber optic

41
A student wishes to buy a computer suitable for game playing. What CPU speed would be appropriate for game playing?
-3 GHz

42
A customer is considering an inkjet printer to print batches of colored documents that will be immediately stacked and packaged for shipping. What advice should a technician give the customer?
-Immediately after printing, the ink is wet

43
A technician installed Windows XP on a 20 GB SCSI drive but when the computer is started a NTLDR error message is displayed. Based on this information which file was most likely corrupted during installation?
-NTBOOTDD

44
Which Registry file contains information about all software that is installed on a Windows XP computer?
-HKEY_LOCAL_MACHINE

45
Refer to the exhibit. Which type of removable media is depicted?
-flash drive

46
Which three tasks should a computer preventive maintenance plan contain? (Choose three.)
-the defragmentation of the hard drive
-an update of the operating system and applications
-an update of antivirus and other protective software

47
Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?
-Hibernate

48
A customer requests advice about the type of storage device to use for 20 new computers. For which two conditions should SSDs be recommended as replacements for magnetic hard drives? (Choose two.)
-locations that require low power usage
-workplaces with harsh workplace conditions where the computers are subject to dust and vibration

49
A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?
-Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.

50
A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be included in the plan?
-Schedule and document routine maintenance tasks.

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